Terms & Condition

Inclusions

  • Property rental on an exclusive basis
  • Utilities (gas, water, electricity), unless otherwise stated
  • Towels and bed linen as standard
  • Daily maid service
  • A Property Owner Local Representative will arrange to meet you on your arrival
  • Local taxes and administration charges
  • Property’s own services – please check what additional services are provided as standard with a particular property (service can vary from property to property)

With extra charge:

  • Pre-arrival shopping service. Simply tell us in advance what groceries you require and your Host will pre-stock the property accordingly (cost of groceries is in addition)

Exclusions

  • Meals, beverages or sightseeing not specified above, gratuities for staff, personal expenses such as telephone/internet charges and laundry, cook, nanny, travel insurance, excess baggage charges, airfares or airport taxes, optional activities, anything not specifically included in the inclusions list, any Government levies or taxes introduced after the publication of the website, car rental or transportation to and from the property
  • Note: Telephone, internet, fax are charged separately and will be payable locally on departure

Extra Services

  • Origem will be happy to arrange further services, sightseeing and activities according to request. It is strongly recommended that any extra services are booked well in advance of your holiday to avoid disappointment. A minimum of 4 weeks is recommended. Please note that all additional services pre-booked and pre-paid are subject to 100% cancellation fees. The cost of any services that are booked in advance and to be paid locally must also be paid to the local suppliers in the event of Client cancellation. Any unpaid services will be charged from the credit card provided for the security deposit.

Childcare

  • While Origem has a policy not to recommend or endorse childcare or babysitting providers, we do understand that these are fundamental requirements that many of our Clients request when taking a holiday. As a result of safety and security concerns that all Clients have when sourcing childcare or babysitting providers, we prefer Clients to make themselves comfortable with and to carry out their own checks on such providers. What we are sometimes able to do is provide a list of childcare and babysitting providers in the area of the property. However, it is important that it is recognized and understood that we have not carried out any checks whatsoever, we do not recommend any baby sitting or childcare providers and we accept no liability for the use of any childcare and babysitting providers set out on any list we may provide. Clients may decide to enter into arrangements with the local staff at the property. Any such arrangements are made entirely at the Client’s discretion and Origem does not vet or check local staff for suitability for providing childcare and therefore cannot accept any responsibility or liability for such arrangements.

Minimum rental period

  • During high season (New Year’s Eve), the minimum rental period for a property is ten nights. In high and low season, some villas may be rented for shorter stays. Please contact us for details. Minimum stay of three nights is required for each property.

Your Safety and protection

  • The safety standards and regulations are those of Brazil. Please be careful when in unfamiliar buildings or surroundings, and get to know the escape route from your property in case of fire. The property may include “hazards” such as open staircases, unfenced areas, mezzanines, open drops etc. and it is imperative that your party take responsibility for their own safety.
  • As with all rental properties in prime locations there may be a small risk of burglary. Where provided, please take advantage of burglar alarms and safes and take every precaution against theft and burglary. Any valuables left at the property are left at your own risk. Please note that in some property, surveillance cameras and security equipment may be installed inside and/or outside, which may have the capability to stream or record images and sound. If you have any concerns or issues with this, you must inform Origem Client Manager before your trip. Neither Origem nor the House Owner nor our Agents can take responsibility for any loss or damage.

Swimming pool

  • The majority of our properties have swimming pools, which are not manned. Please familiarize yourself thoroughly with the depth of the pool and how to get out, and exercise safety and caution at all times, especially with children, non-swimmers and if diving. Children and non-swimmers are your responsibility at all times.

Arrival & departure time

  • To allow time for cleaning, we would ask you to arrive only between 4PM and 7PM on the first day of your stay, and to vacate the property by 11AM on the departure day unless otherwise specified. If your arrival is delayed please contact your Host immediately.

Telephone & Internet

  • Telephone and internet arrangements vary from property to property and are sometimes metered (charges payable locally on departure). In some cases there is no landline telephone and due to the rural nature of many of our villas, cell telephone networks may be weak or non-existent. Your Property representative will provide further information on telephone usage at your villa.
  • There may be occasions when internet service is interrupted and whilst every effort will be made to resume the service, please note that Origem cannot be held responsible for loss of internet access (or the consequences of loss of access) during your holiday.

Pets

  • Pets are generally not permitted but please check with Origem team at time of booking.

Local wildlife

  • Please note that the majority of our properties are located in rural areas, where wildlife such as animals and insects are as natural as part of the landscape as the grass and the trees. It would not be particularly unusual to encounter animals or insects. Insects and animals can be attracted to swimming pools, nearby streams or ponds, local vegetation or sometimes food left out following an al fresco meal. Please note that Origem cannot be held accountable for the presence of animals or insects at the villa you choose. If you suffer allergies triggered by animals, please let us know before booking – whilst we cannot guarantee animals will not be present, we can recommend properties where the possibility is lessened (for example where we know that House Owners have not kept animals).

Weather

  • We can arrange a lot of things at Origem, but sadly the weather is not one of them. Origem cannot be held accountable for adverse weather conditions or the consequences of adverse weather. No refunds will apply in the cases of no sunshine or other adverse weather conditions.

Booking terms & conditions

  • Property rentals are operated by Origem, a trading name of Origem Intemedação de Negócios LTDA – Estrada Municipal Trancoso/Arrajal d’ Ajuda, Km.18 Stand de Venda Condominio Terravista Golf – CEP 45 818 -000 Trancoso – Porto Seguro – Bahia – Brasil which is registered in Brazil under company number 20 -297. 866/0001 – 13. The following conditions, together with the relevant information set out in our proposal, website and/or brochure, will form part of your contract with Origem. Please read them carefully before you book as they set out our respective rights and obligations and you will be bound by them

1. Booking process

  • (a) Options: We will be happy to hold a property on option for a maximum of 5 working days. If during that time, we receive a request for the same property, we will contact you immediately to indicate that you must make your booking and pay your deposit within 48 hours. All options will expire after 7 days without notification.
  • (b) To secure your booking, you should contact us to confirm it, and pay your deposit of 30% of the total cost. If you are booking within 10 weeks of arrival, then full payment is required. Payment can be made by Visa/Mastercard credit card or by wire transfers and checks in favor of Origem Intemedação de Negócios LTDA. If for any reason we do not accept your booking your deposit will be returned. Please note that payment by Visa/Mastercard credit card incurs a supplement of 4%. International reservations incur in an extra 5% supplement due to exchange bank charges and local taxes for payments by international wire transfers.
  • (c) Special Requests should be indicated at the time of booking or made in writing. We will pass your request on to the House Owner but cannot guarantee that it will be accommodated. Origem will try to arrange for Special Requests to be met, but cannot guarantee that they will be, nor will Origem be liable if any Special Request is not met. The provision of any special request does not constitute a term of your contract with us unless we have confirmed in writing that your requirement will be met. All special requests must be made at least four weeks prior to departure.
  • (d) A contract will come into existence on the date on which we accept your booking in writing and issue a Confirmation Invoice. When you make a booking you are confirming that you understand our booking conditions and have accepted them on behalf of yourself and all members of your party.
  • (e) It is important for you to check the details on the Confirmation Invoice as soon as you get it. In the event of any discrepancy please contact us immediately. All correspondence and other communications will be sent to the address of the lead name on your booking unless you specify otherwise. If you request correspondence through a business address, a residential address will also be required for emergency and security reasons.
  • (f) If your booking is made through a Travel Agent, Origem will address all communications to that Travel Agent, who will act as Agent for you in regard to all communications from us to you. All money paid by you to a Travel Agent under or in contemplation of this contract will be held by the Travel Agent for Origem until such money are forwarded to Origem.
  • (g) The final balance is due no later than 10 weeks before departure.
  • (h) Your holiday documents will be dispatched to arrive with you no later than 14 days prior to your departure.
  • (i) Security Deposit – As a condition of your rental agreement we shall also ask you to lodge a Security Deposit at the point of making a booking amounting to 10% of the weekly rental cost of the property (or higher if required by the House Owner or for stays of three weeks or longer). This is to protect the House Owners for the cost of any damage or loss caused by willful or accidental damage by members of the party that may occur during your stay or for any unpaid local charges. The Security Deposit is lodged with Origem in the form of a credit card authorization given at the time of booking. It is incumbent on the House Owner to advise us within 30 days of any claim they have in respect of damage, loss or unpaid amounts. This credit card authorization will be destroyed 30 days after the last day of your stay, provided no claim is made by the House Owner. It is essential that you reconcile any damages or extra costs incurred with House Owners or Agents prior to departure from the property as Origem will automatically debit your credit card to the value instructed by the House Owner or their Agents for any such charges. Origem are unable to enter into negotiation on your behalf where such charges are not agreed with the House Owner or Agents prior to your departure from the property. We ask you to remember and respect the fact that Origem are privately owned residences.

2. Amendments & Cancellations

(a) Amendments by you

  • Origem will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the lead name on the booking. Please note that it will not be possible to make changes within 28 days of your departure date. Your request may be treated as a cancellation and re-booking and the normal cancellation charges detailed in paragraph (b) below will apply dependent upon the conditions imposed by our suppliers. If you are unavoidably prevented from taking your holiday, by reason of, for example, illness, jury service, redundancy, unavoidable work commitments or the death or serious illness of a close family member, it may be possible to transfer your booking to a person acceptable to Origem, (but it should be noted that some suppliers consider any change of name as a cancellation, thereby attracting cancellation fees of up to the full value of the service) provided that:
  • (i) if you request a transfer in writing allow reasonable time for the changes to be communicated to, and accepted by, the supplier.
  • (ii) your request is accompanied by documentary proof of the reason for the transfer, vouchers received from Origem, full detail, of the person who will replace you, any balance due for the booking.
  • (iii) your replacement agrees to be bound by these booking conditions.You, as transferor of the holiday, and the transferee shall be jointly and severally liable to Origem for payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday charges.

(b) Cancellation by you

  • All cancellations must be advised in writing, signed by the lead name on the booking and sent to Origem by email. Cancellations are effective on the day they are received by Origem. Recorded delivery is strongly recommended. The following cancellation charges will be payable, depending upon the number of days prior to departure Origem receives your notice of cancellation.
  • Days prior to Departure Date % of Total Holiday Cost Written Advice of Cancellation Received
  • More than 70 days (10 weeks) Loss of deposit
  • 70 days or fewer 100% of total holiday cost
  • During holiday 100% of total holiday cost
  • We strongly recommend that you secure adequate travel insurance, which should in most cases, include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking.

(c) Re-booking following a cancellation

  • Should you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these booking conditions. Origem may use their absolute discretion however to transfer some or all of any money already paid by you to the alternative booking. If the alternative booking requires a greater deposit than has already been paid then the balance between what is required as a deposit and any deposits already paid becomes due.

(d) Accuracy of information

  • We check the information that we provide about our holidays very carefully. However, tours, excursions or other additional services may change as a result of local conditions. Circumstances such as these, or weather conditions, may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always advise you prior to your departure.

(e) Amendments by Origem

  • Great care is taken to ensure that the description and prices provided are accurate at the time of quotation or publication. However, changes can occur, and Origem reserves the right to change any of the details, including prices, in which case the Origem will advise you of any such change before accepting your booking. After a Confirmation Invoice has been issued, the Origem makes every effort to operate all holidays as advertised. We plan arrangements a long time in advance of your holiday using independent suppliers such as property owners, local transport operators, vehicle rental agencies and guides, over whom we have no direct control. In very rare circumstances, Origem may have to modify a holiday before you depart. Most of these changes are minor. However, if we consider them a material change we will notify you or your Travel Agent as soon as reasonably practicable. A material change includes a change to a lower standard accommodation, and/or price. In the case of a material change before your departure we will provide you with two alternatives. You may accept the modification or you may cancel and receive a full and prompt refund. If you choose another holiday which is more expensive you must pay the difference, but if it is cheaper, Origem will make the appropriate refund.
  • Force majeure means unusual and unforeseeable circumstances beyond Origem’s control or the control of our suppliers, the consequence of which neither Origem nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers. We will not cancel your property arrangement, less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If there is a minor change before you depart (that is, any change not included in the definition of a material change set out above), the Origem will try to notify you, although it is not obliged to do so, nor is it obliged to pay any compensation. lf Origem becomes unable to provide a significant proportion of your holiday after it has commenced, every effort will be made to provide suitable alternative arrangements, which will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and the Origem will, where appropriate, pay compensation.

(f) Cancellation by Origem

  • We reserve the right in any circumstances to cancel your holiday for any reason. If you fail to pay the balance of the holiday price at least 10 weeks (70 days) before departure, Origem will treat your booking as cancelled and levy the cancellation charges set out in paragraph 2(b). If Origem is obliged to cancel your holiday in any other circumstances before departure, Origem will use its best effort to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or will give you a full and prompt refund of all money paid.

3. Responsibilities of Origem

  • 1) For accommodation only bookings, we have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, any liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents, would rest with the suppliers/ subcontractors.
  • 2) Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
  • 3) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
  • (i) the act(s) and/or omission(s) of the person(s) affected;
  • (ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or (iii)unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
  • (iv) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
  • 4) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
  • For claims which don’t involve injury, illness or death, the maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
  • 5) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
  • 6) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
  • 7) The descriptions, information and opinions provided by the Company in respect of the properties and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing.
  • 8) We cannot be held responsible for the failure of public utilities such as water, gas and electricity. We can also not accept any responsibility for any problems that you encounter in connecting to the internet, for any reason. We would ask clients to advise their Origem Host or local representative as soon as they are aware of any such problems, and, whilst every effort will be made to repair / replace as quickly as possible, this cannot be guaranteed due to the location and style of the properties, as well as the technical variability and potential incompatibility of networks, hardware and software.
  • 9) Our suppliers (such as transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you.
  • 10) If we make any payment to you or any member of your party for death, personal injury or illness, you must co-operate fully with us in seeking recovery of any payment we make.
  • 11) Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. Origem has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of circumstances beyond our control we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. You must have adequate travel insurance for your holiday and should claim via your insurance company for any loss or damage to luggage and/or personal possessions. In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to above.
  • 12) We can accept no responsibility for the existence or occurrence of animals or insects in or around the properties.

4. Your responsabilities

  • (a) It is important that you check the details on your Confirmation Invoice when you receive it. In the event of any discrepancy, you should contact Origem or your Travel Agent.
  • (b). Origem will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with the holiday as planned because of incorrect or missing personal documents.
  • (c) Origem cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
  • (d) Most people go on holiday for rest and relaxation, so if in our reasonable opinion or that of any villa owner/manager, Origem Client Manager or other person in authority, your behavior is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid.
  • (e) Only those persons named on your booking confirmation may use the property without prior arrangement. The number of people staying at the property must not exceed the number of sleeping places indicated in our documentation or proposal except in the case of infants under two years. Some properties will limit the number of infants allowed under two years. Should you over-occupy the indicated sleeping places without previous agreement further charges may be levied or occupancy of the property may be terminated without refund.
  • (f) Photography or film taken at properties cannot be used for commercial use or sold for profit without the authorization of Origem.
  • (g) The lead name on your booking is responsible for the correct behavior of the party. Should you or your party not behave in such a manner the property Host may at his absolute discretion ask you and your party to vacate the property without refund of the price paid.
  • (h) The property will be clean at the beginning of your rental period and you must leave it clean on your departure.

(i) You are responsible for any loss or damage that you or members of your party may cause to a villa or its contents. You are required to report any damage to the Property Owner, Host or Agent, and to bear the cost of repair or replacement.

5. Insurance

  • Origem is unfortunately not able to provide insurance cover nor can Origem be held liable for any loss incurred through failure to take adequate insurance.

6. Suppliers

  • (a) As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international Conventions which limit and/or restrict the suppliers’ liability.
  • (b) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier. In rare cases beginners may have to take lessons at a charge before being permitted to use suppliers equipment otherwise offered free.

7. Excursions

  • Please note that when you book an excursion locally you contract with the local company providing that excursion and not Origem. Origem has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company’s terms and conditions.

8. Data Protection Act

  • In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, apartments, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. Additionally, in Brazil controls on data protection may not be as strong as the legal requirements in your country. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers, we cannot accept your booking. In making a booking, you consent to this information being passed on to the relevant persons. Please note that where information is also held by your Travel Agent, this is subject to your Agents own data protection policy.

9. Illness and disability

  • If you or any member of your party suffer from a disability or other medical condition you must tell us before you book. Origem is happy to give you advice and to try to assist you in choosing a holiday that will meet your requirements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

10. If you have a problem

  • If you are unhappy with any aspect of the Company’s arrangements while you are on holiday, you must address your complaint immediately to the Origem representative and to the management of the property or other supplier whose services are involved. They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to Origem in writing to arrive within 30 days of your return. We will do our best to investigate and reply to you within 28 days of receipt of your letter. Failure to take either of these steps will deny Origem the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.

11. Governing Law

  • This contract and any matters arising from it are governed by the laws of Brazil and the parties agree to submit to the exclusive jurisdiction of the Courts of Brazil.

12. Rental property descriptions

  • Every effort is made to ensure that the details, description and prices contained in our documentation and website are correct, based on inspections, and information passed to Origem by its suppliers. However changes do occur, sometimes at short notice and therefore Origem will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for Origem to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.

Origem

ciao